Privacy Policy
Introduction
At Xelthmexon Dhramexil, we understand that your privacy matters deeply when you're exploring culinary creativity. This policy explains how we handle your personal information when you visit our website, engage with our gourmet cooking content, or express interest in our educational programs.
We operate under New Zealand privacy laws, particularly the Privacy Act 2020, which gives you specific rights about how your information is collected and used. Whether you're browsing our cooking techniques, downloading recipe collections, or considering our comprehensive culinary programs, we want you to feel confident about sharing information with us.
Information We Collect
When you reach out to us about our programs or subscribe to our cooking newsletter, we collect your name, email address, phone number, and any specific culinary interests you mention.
We track which cooking techniques pages you visit, how long you spend reading about different cuisines, and which recipe downloads are most popular to improve our content.
If you inquire about our culinary education programs, we keep records of your questions, preferred learning style, and any dietary restrictions or cooking experience you share.
Technical Information
Like most websites, we automatically collect certain technical information when you visit exonsoai.com. This includes your IP address, browser type, device information, and the pages you access. We use this data to ensure our cooking videos load properly and our recipe databases function smoothly across different devices.
We also use cookies to remember your preferences, such as metric vs imperial measurements, dietary restrictions, or your preferred cooking skill level when browsing our content.
How We Use Your Information
- Responding to your inquiries about our gourmet cooking programs and providing detailed information about course structures, timing, and requirements
- Sending you our monthly newsletter featuring seasonal recipes, cooking technique spotlights, and updates about upcoming educational opportunities
- Personalizing your experience on our website by suggesting recipes and techniques that match your stated interests and skill level
- Analyzing website performance to identify which cooking tutorials are most helpful and which topics our audience wants to learn more about
- Maintaining records of program applications and communications for students considering enrollment in future cohorts
- Complying with legal requirements under New Zealand law, including maintaining business records and responding to official inquiries
We never use your information to make unrealistic promises about career outcomes or guaranteed employment in the culinary industry. Our focus remains on providing quality education and helping you develop genuine cooking skills over time.
Information Sharing
Educational Partners
Occasionally, we work with established culinary schools and professional chefs in New Zealand to provide comprehensive learning experiences. When relevant to your expressed interests, we might share your contact information with these partners, but only with your explicit consent.
Service Providers
We use trusted third-party services for email marketing, website analytics, and payment processing. These companies are contractually required to protect your information and can only use it for the specific services they provide to us.
Our current service providers include email marketing platforms for our newsletter, web hosting services, and analytics tools that help us understand how people use our cooking resources.
Legal Requirements
We may disclose your information if required by New Zealand law, court order, or government regulation. This might occur in response to official investigations or legal proceedings, though we would notify you unless prohibited by law.
Data Security
We implement multiple layers of security to protect your personal information. Our website uses SSL encryption for all data transmission, and we regularly update our security protocols to address emerging threats.
Personal information is stored on secure servers with restricted access, and our team members only have access to the information necessary for their specific responsibilities. We regularly back up data and test our security systems to ensure they remain effective.
While we maintain strong security measures, no internet-based system can be completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your information.
Data Retention
We keep your information only as long as necessary for the purposes described in this policy. Generally, this means:
- Newsletter subscriptions: Until you unsubscribe or after 3 years of inactivity
- Program inquiries: For 2 years to accommodate different program start dates and follow-up communications
- Website analytics: Aggregated data kept indefinitely, but personal identifiers removed after 26 months
- Email correspondence: Maintained for 5 years as part of our business records
- Payment information: Stored only for the duration required by New Zealand tax and business laws
When we no longer need your information, we securely delete it from our systems. For physical documents, we use secure shredding services to ensure complete destruction.
Your Privacy Rights
Under New Zealand's Privacy Act 2020, you have specific rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.
Request a copy of all personal information we hold about you, including how we obtained it and what we've used it for.
Ask us to correct any inaccurate or incomplete information in our records, including updating your contact preferences or cooking interests.
Request deletion of your personal information, subject to legal requirements for business record keeping.
Ask us to limit how we use your information while we address concerns about accuracy or legitimate interests.
Receive your information in a structured format that you can transfer to another service provider if desired.
Object to certain types of processing, particularly for marketing purposes or when based on legitimate interests.
Cookies and Tracking
We use cookies to enhance your experience on our website and better understand how people engage with our culinary content. Most cookies we use are essential for website functionality, while others help us improve our services.
Essential Cookies
These cookies are necessary for our website to function properly. They remember your preferences for recipe measurements, dietary filters, and login status if you create an account with us.
Analytics Cookies
We use analytics cookies to understand which cooking techniques generate the most interest, how long people spend reading different recipes, and which pages are most helpful for learning. This information helps us create better content.
You can control cookies through your browser settings, though disabling essential cookies may affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.
Changes to This Policy
We review and update this privacy policy annually, or when significant changes occur in how we handle personal information. When we make important changes, we'll notify active newsletter subscribers and post updates prominently on our website.
Minor updates, such as clarifying existing practices or updating contact information, may be made without specific notification. We encourage you to review this policy periodically, especially if you're considering enrollment in our educational programs.
Previous versions of our privacy policy are available upon request, which can be helpful if you want to understand how our practices have evolved or need historical information for your records.
Privacy Questions & Requests
43 Portage Road, New Lynn
Auckland 0600, New Zealand
Phone: +64 6 835 8063